Refund Policy
How do I return an item purchased on Steren website?
Steren offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7-10 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Contact our Customer Support team via email sales@sterenimpex.com within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Returned without original packaging including, price tags, labels, original packing,freebies and other accessories or if original packaging is damaged
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 10 business days of order delivery
How do I place an exchange request on Steren?
If you would like to exchange products purchased from Steren, please follow the below mentioned steps:
- You can exchange the products purchased from Steren within the specified return/exchange period (check product details page for the same) under “My Orders” section of Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
- Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed and is with all the labels intact.
- Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.